Cancellation & Refunds

Returning your product? Pixio wants you to be happy with your recent new purchase. If you’re dissatisfied with your products, we’re here to help.

Pixio was founded on the core value of embracing people and life. Every product is handmade with the finest materials and utmost care and attention for each tells a special story of your life that you can keep forever.

We pay close attention to all the details and carefully inspect each book to ensure its superior craftsmanship and quality. However, despite our best efforts, and in the rare occurrence we may have overlooked a defect, please let us know.
Send an email to support@pixio.com.my with:
- Photos of the defect taken from several angles.
- Include your full name, order number and a description of the defect.

In the event that you need to contact us regarding a defect, please contact our Customer Support team with the necessary details WITHIN 30 DAYS of receiving your order. If the defect is due to production errors or damaged during shipping, we will have a replacement order made. Pixio will not be held responsible for  defect reports later than the given duration.

IMPORTANT: Please understand that Pixio cannot provide refunds. If the product s a defect, we will have the product fixed or replaced. Pixio is not responsible for any consumer-generated mistakes, errors or defects that include but not exclusive to spelling, typographical or grammatical errors, dark images, poor image quality from low resolution images, order quantity or other ordering errors. Please be sure to preview your products carefully before placing your order.