Returning your product? Pixio wants you to be happy with your recent new purchase. If you’re dissatisfied with your products, we’re here to help.

Pixio was founded on the core value of embracing people and life. Every product is handmade with the finest materials and utmost care and attention for each tells a special story of your life that you can keep forever.

We pay close attention to all the details and carefully inspect each product to ensure its superior craftsmanship and quality. However, despite our best efforts, and in the rare occurrence we may have overlooked a defect, please let us know.
Send an email to support@pixio.com.my with:
- Photos of the defect taken from several angles.
- Include your full name, order number and a description of the defect.

In the event that you need to contact us regarding a defect, please contact our Customer Support team with the necessary details WITHIN 30 DAYS of receiving your order. If the defect is due to production errors or damaged during shipping, we will have a replacement order made. Pixio will not be held responsible for  defect reports later than the given duration.

Please understand that Pixio cannot provide refunds. If the product s a defect, we will have the product fixed or replaced. Pixio is not responsible for any consumer-generated mistakes, errors or defects that include but not exclusive to spelling, typographical or grammatical errors, dark images, poor image quality from low resolution images, order quantity or other ordering errors. Please be sure to preview your products carefully before placing your order.

IMPORTANT: Consumers resident in the European Union should be aware that the European Commission has launched an online platform that provides an alternative dispute resolution tool. This tool can be used by European consumers to resolve any dispute concerning and/or deriving from sales contracts of goods and services drawn up online without requiring court proceedings. As a result, and notwithstanding that set out above in this section, Customers making purchases as consumers may use this platform to resolve any dispute arising from the online contract drawn up with Pixio Sdn Bhd. The platform is available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN